Rye Bay Capital LLP (“Rye Bay Capital”) – Complaints
“In the context of Rye Bay Capital LLP’s (“Rye Bay Capital”) business as an Alternative Investment Fund Manager (“AIFM”), “eligible complainants” are underlying investors in the Alternative Investment Funds (“AIFs”) managed by Rye Bay Capital who are individuals “acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession”.
You should contact us if there are any aspects of the AIF management services provided by Rye Bay Capital that you are unsatisfied with.
Please write to:
The Compliance Officer
Rye Bay Capital LLP
10 Brook Street, London, W1S 1BG
We take every complaint seriously and your complaint will be handled in accordance with the relevant FCA rules.
Rye Bay Capital has a written complaints handling policy, a copy of which is available from the Compliance Officer on request.
In the event we are unable to resolve your complaint to your satisfaction, you may also be entitled to refer your complaint to the Financial Ombudsman Service (“FOS”).
The FOS is a UK agency for arbitrating on complaints between regulated firms and their clients. Full FOS details can be found on its website at www.financial-ombudsman.org.uk.